Refund policy

Due to ongoing Covid19 situation, we have updated our return policies. For the safety of our employees and customers, nothing will be taken back that has been dispatched before the store. If the order is cancelled before being dispatched, then all the money will be refunded within 7-10 days.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at

info@ondoorgrocery.ca.